How does shipping work?
We offer free shipping on all of our items except for those that are too large to ship via regular mail and require white-glove delivery home service.
What is White-glove delivery?
White-glove delivery is a shipping option for items that are too large to ship via regular mail. Please note that there is a $250 flat rate fee per checkout for all items that require white-glove delivery.
White-Glove Delivery Home Service includes:
- Two person uniformed team
- Appointments scheduled prior to delivery
- Each item is cleaned and inspected prior to delivery
- Uniformed team wears white gloves and booties
- Furniture is blanket wrapped, assembled and placed in your room of choice
How do returns work?
Items in new or unused condition can be returned within 7 days of delivery. As a rule, made-to-order items are not returnable unless there is a defect or the item was damaged during shipping. If there is a defect in the product or a mistake made on our end, we’ll be glad to replace it. If you have a question about a specific return, please email us at firstname.lastname@example.org.
Have a question that you don’t see here?
Send us a note at email@example.com or call us at 713.923.0775. We’re standing by to help!