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How does shipping work?

We offer free shipping on all of our items except for those that are too large to ship via regular mail and require white-glove delivery home service.

What is White-glove delivery?

White-glove delivery is a shipping option for items that are too large to ship via regular mail. Please note that there is a $250 flat rate fee per checkout for all items that require white-glove delivery.

White-Glove Delivery Home Service includes:

  • Two person uniformed team
  • Appointments scheduled prior to delivery
  • Each item is cleaned and inspected prior to delivery
  • Uniformed team wears white gloves and booties
  • Furniture is blanket wrapped, assembled and placed in your room of choice

How do returns work?

Items in new or unused condition can be returned within 7 days of delivery. As a rule, made-to-order items are not returnable unless there is a defect or the item was damaged during shipping. If there is a defect in the product or a mistake made on our end, we’ll be glad to replace it. If you have a question about a specific return, please email us at returns@remodo.com.

Have a question that you don’t see here?

Send us a note at help@remodo.com or call us at 713.923.0775. We’re standing by to help!